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FAQ

- If Black Rainstorm Warning being in effect, will ARTE M be opened?

If Black Rainstorm Warning being in effect, ARTE M will be closed.

For customers who have already purchased tickets, you may use the original ticket to change for the same category of ticket and enter the venue within the next month. We apologize for any inconvenience caused.

- If Typhoon Signal No. 8 or above is hoisted, will ARTE M be opened?

ARTE M will be closed when Typhoon Signal No. 8 or above is hoisted. If the cancellation or downgrade to Typhoon Signal No. 3 or below occurs during opening hours, the venue will reopen after a 3-hour period. If the typhoon signal is canceled after 3 p.m., the venue will be closed for the entire day.

Due to the impact of Typhoon No. 8 or No. 10, customers who were unable to visit can re-enter within one month by presenting their original ticket. If a regular weekday ticket was purchased, re-entry is only allowed on weekdays within one month. We apologize for any inconvenience caused.

- Can I cancel or refund the ticket I purchased?

Tickets cannot be refunded, exchanged for cash, or other items.